Refund Policy

At Apex Embroidery, we make customer service our top priority. That is why offer the following refund policies:

  • If you purchase an Embroidery Font or Design, or Cuttables Font or Design and it is defective or if you cannot use the file you purchased, let us know within 48 hours and we will refund your money.
  • If you purchase one format of Embroidery Font or Design (e.g., PES or ART) and find that you really need a different format (e.g., EXP or HUS) to work with your specific machine, we will exchange the file at no additional cost to you.
  • If you purchase our digitizing services, we will edit the file at no additional cost to you until you are satisfied. If you are not satisfied, we will refund your money.

Please contact us with any questions or requests using our contact us forms: Embroidery or Cuttables.

Happy shopping!