At Apex Embroidery, we make customer service our top priority. That is why offer the following refund policies:
If you purchase an Embroidery Font or Design, or Cuttables Font or Design and it is defective, let us know within 48 hours and we will offer a replacement or refund your money.
If you purchase our digitizing services, we will edit the file at no additional cost to you if you want to make minor changes, or if the digitized file is not up to the requirements you provided in the order form.
If you purchase one format of Embroidery Font or Design (e.g., PES or ART) and find that you really need a different format (e.g., EXP or HUS) to work with your specific machine, we will exchange the file at no additional cost to you..
Please contact us with any questions or requests using our contact us forms: Embroidery or Cuttables.