We're sorry you are having difficulties setting up an account! Here's what you need to do:
It is easy! All you need is a picture or some sort of original art saved as a digital image (.JPG, .PNG preferred). Be sure the file is less than 1MB in size.
Once you have that, click on the "Custom Digitizing" button, upload your file, and then pay for your purchase through the shopping cart.
You'll receive and email once it is done with a link to where you can go to download your file. You can always come back and download your file again later - just visit "My Files" in your user account.
To login, click on the "Login" button at the top right of any page. Your login information is the same on this new version of the site as on the old.
If you cannot remember your password, first click on Request a new password on the login page. Enter your username or e-mail address, and then click "E-mail new password." If you have an account with us, instructions will be sent to your email address.
If your email address has changed, or if you still cannot get into your account, please provide the email address you think you may have used to create the account, and we'll look it up for you and reset the account. Also be sure to include your current email address so we can contact you (especially if the old email address is no longer accessibile/working!)
Once you have purchased a downloadable file, it will appear in your Account area.
Start by clicking on your user name at the top right of the page. Recent file purchases will appear in the column on the right. To see all your files, and more details, click on the "Files" tab at the top of the account page. Simply click on the image, and the file will start to download.
Apex Embroidery has been embroidering and digitizing for 20 years. All our designs and fonts are digitized by hand, each letter.
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